Frequently Asked Questions
- How do I create an account on the platform as a property owner?
Click “Sign In” on top right of home page or click on Add Your Property Now. Then click on “Register” and create an account. Once created, you will be on the “Dashboard” and click on “Add Listing” and enter your property information and then click on “My Profile” and enter your ownership or management information.
- What do I need to log in to my account?
Your “Username” and “Password”
- How can I reset my password if I forget it?
First go to the “Sign In” and click “Lost Your Password” and an email will be sent and then once you are login, go to your “Dashboard” and click on “My Profile” and create a new password.
- How do I upload a profile photo and property icon to my account?
Once login, click on “Dashboard”, click on “My Profile” and add management profile photo or logo. For property icon or logo, click on “My Listings” select “Edit” and add “Icon Logo”
- Can I manage multiple properties with one account?
- How do I add a new property to my account?
- What is the process for pre-approving visitors or contractors?
- How can I track the real-time location of visitors on my property?
- Is there a mobile app version of the platform?
- How do I verify the credentials of a contractor?
- Can I customize access permissions for different users?
- How do I receive notifications about visitor arrivals?
- What should I do if a visitor doesn’t have pre-approval?
- How can independent contractors submit their credentials for verification?
- Is there a limit to the number of users I can add to my account?
- How secure is the information stored on the platform?
- Can I integrate the platform with other property management tools I use?
- What kind of support does the platform offer if I encounter issues?
- Are there any tutorials available to help me navigate the platform?
- How does the platform ensure compliance with privacy regulations?